The Millward Brown research agency has carried out a survey in 33 of the biggest shopping centres, the aim of which was to check which shopping centre in Poland has the most satisfied tenants.

The special questionnaire contained questions concerning their satisfaction with: location of the facility, footfall, tenant mix, accessibility of car parks, rent rates and other fees, maintenance and upkeep of the building, technical facilities, marketing strategy and activities, etc. Tenants" satisfaction with their revenue was also studied. Galeria Echo in Kielce, which was built by Echo Investment and is managed by Echo Investment Property Management, received the highest score from tenants. “We are very happy with first place in the ranking which features some of the largest and the best known Polish shopping centres. This is a very significant prize, which has been awarded by tenants and it is the effect of everyday cooperation between tenants and the facility manager at various levels. This is also a confirmation that our management strategy is right as it actively builds on the mutual interest of entrepreneurs who are present in the facility and its owner. We are pleased that tenants of Galeria Echo evaluate the facility manager, the offer and the profile of the project so well,” says Wojciech Knawa, managing director of Echo Investment Property Management. The prize which was awarded to Grzegorz Czekaj, director of Galeria Echo is a confirmation of Galeria Echo"s high results. He is the winner of the ranking for best retail facility manager. “There are a lot of factors which contribute to tenant"s satisfaction and they often need to be skilfully combined. It is an extremely precious award which will certainly make the entire team of Galeria Echo happy,” says Grzegorz Czekaj, who has managed the facility since 2002. The results of Millward Brown"s survey were made public on December 5, during the gala of the Eurobuild Awards 2013 competition. Footage is available on Echo Investment"s official YouTube channel. Galeria Echo is one of the largest shopping and entertainment facilities in Poland in terms of the number of shops. Its total area amounts to 159,000 sqm, 70,000 sqm of which is earmarked for lease. Apart from 300 shops and retail outlets its customers can also enjoy an extensive entertainment zone including a 12-track bowling alley and the biggest fitness centre in the region as well as a multi-screen Helios cinema. A huge fun room with an area of 300 sqm has been prepared for the young ones. Its multi-storey car park for 2,300 cars is the showpiece of the facility. There has been a system of directing cars to empty spaces used in the car park as well as a special function of reminding a customer about the location of their parked car. In 2011 Galeria Echo in Kielce was considered the best shopping centre in Europe and won a prize in the MAPIC Awards competition, which took place during the biggest European commercial property fair in Cannes. The shopping centre in Kielce also won the title of the New Shopping Centre of the Year 2011 – Poland.  Furthermore, the project won the Retail Space Market Project of the Year category in the Prime Property Prize 2012 competition, which is organized by Propertynews.pl. The facility also won the Best Shopping Centre Extension of the Year award in a competition organized by the Polish Council of Shopping Centres in 2012. The design of Galeria Echo"s extension was created in the Detan architectural studio of Kielce whereas the design of the facade and the interior was executed by Warsaw"s architectural studio Open Architekci. Detan sp. z o.o. / OPEN Architekci / Echo Investment"s team of architects. www.galeriaecho.pl