Considering how our society is changing and how easy we are to reach for new technologies, Echo Investment provides further solutions based on artificial intelligence. As a leader on the residential market in Poland, the company also brings innovations to its communication with clients. The latest amenity for those who seek their own apartment is Aurelia – a virtual customer assistant.

Echo Investment places importance on time-saving technologies providing comfort and safety. Only in 2020, the developer plans to provide clients with over 1.2 thous. apartments equipped with “Echo smart”, home management system prepared for further development. These will include, among others, apartments located in Warsaw Brewery, the Fuzja project in Łódź or Station 3.0 in Wrocław. If you are concerned with investing in an apartment, you can talk to Aurelia about them and only even today.

The Aurelia chatbot knows almost everything about Echo Investment's residential projects. You can talk to her on Facebook Messenger and on the websites of selected projects – Stacja Wola in Warsaw, Fuzja in Łódź, the KRK residential estate in Kraków, Station 3.0 in Wrocław, as well as Nasze Jeżyce in Poznań. Ultimately, Aurelia will be available on the websites of all Echo Investment’s residential projects.

“As can be easily seen, our clients and their needs have become the most important catalyst for the changes that shape today's smart apartments, buildings and even cities. The way we communicate with them is also changing. Our clients expect quick responses and easy access to knowledge, and Aurelia meets both conditions. Thanks to the chatobot, people who look for an apartment can always receive all necessary information and the best hints to find a place exactly suited to their needs,” says Waldemar Olbryk, Echo Investment’s Management Board Member.

Aurelia has access to the full database of apartments in offer and, based on criteria given by interlocutors, is able to search for accommodations meeting their expectations within seconds. Users can, for example, specify their budget limit, space they need, the number of rooms, floors or which direction their apartments should be faced.

“Aurelia is an advisor who is available around the clock, has an impressive knowledge of our projects and unlimited enthusiasm to work. It is one of the amenities that we introduce to our communication with clients so that they can check our offer from anywhere in the world and at any time convenient for them. Those who are looking for a dream apartment can talk and find it with Aurelia, discuss the details with our sales advisor during an online meeting, and then make a reservation using an electronic signature,” adds Dawid Wrona, of Echo Investment’s Sales Director responsible for residential projects.

“Thanks to the integration of artificial intelligence technology with the developer's IT systems, we have created a solution which is effective and impressive at the same time. Our ambition was to develop a chatbot capable of conducting a natural and pleasant, yet professional conversation. Aurelia offers a convenient and quick access to information about Echo Investment’s residential offer within Facebook Messenger – one of the most popular instant messengers in Poland,” comments Maciej Maliszewski of K2Bots.AI, a company responsible for implementation of the chatbot.

Echo Investment, as the first developer on the Polish market, has introduced mobile apartment handovers. For two years now, apartments can be accepted remotely – using Samsung tablets, what saves clients' time and paper. Moreover, the company has started online meetings with advisors, during which Virtual Reality layouts of projects and their immediate vicinity are presented. Another amenity is the digitalization of an apartment reservation process – thanks to the cooperation with Asseco, since the end of March, clients can conclude agreements without needing to leave their home. The developer also plans to implement further changes in its business processes. Soon, clients will be able to monitor ongoing progress on Echo Investment's construction sites in real time, during a video conversation with an advisor or thanks to a dedicated tab on the fanpage ECHO Mieszkania on Facebook.

We invite you to watch a video where Aurelia introduces herself: 

https://www.youtube.com/watch?v=T4hcxEs_TXE&feature=youtu.be